Western Digital Corporation ("we" or "us") is committed to protecting the privacy of customers, especially those who access and use our Web site located at URL www.wdc.com or URL www.westerndigital.com (the "Site").
1. What information do we collect from you?
Our Site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with efficient and effective service while using our Site.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather this information each time you access our Site. This information, compiled and analyzed on both a personal and an aggregated basis, may include the Uniform Resource Locator ("URL") of the web site you visited just prior to accessing our Site, the URL you go to after leaving our Site, what browser you are using, platform type, your internet service provider, your Internet Protocol ("IP") address, date/time stamp, and number of clicks to analyze trends, administer the Site, track a user’s movement in the aggregate, and gather broad demographic information for aggregate use. You do not have to register with us before we can collect this anonymous information. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web.
Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
2. How do we use the information that we receive from you?
Our primary goal in collecting personal information from our customers and other visitors to our Site is to provide those customers and visitors with a superior customized online experience. We use customer contact information to provide faster, more effective warranty service, to contact prior purchasers and inform them of the status of their online orders or returns, to send promotional e-mails about products and services that may be of interest to them, and to contact users in relation to their user accounts and use of the WD Community.
We may also perform statistical analyses of aggregate customer behavior. For instance, we may analyze which pages on our Site receive the most visitors or how long visitors spend reviewing those pages when visiting the Site. This allows us to measure relative customer interest in the various areas of our Site. We then use that information to improve the content of our Site, to enhance your experience when visiting the Site, to customize the content and/or layout of the Site's pages, to provide the services required by our individual customers, to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Site; and for our internal purposes. We may from time to time supply the owners or operators of third party sites from which it is possible to link to the Site with information relating to the number of users linking to the Site from their sites. You cannot be identified from this information.
3. With whom do we share your information?
From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to appropriate governmental authorities or other third parties in conjunction with a judicial, administrative or other proceeding. We will disclose Personally Identifiable Information upon receipt of a valid court order or subpoena or in order to assist a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our Site's services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
4. Children’s Privacy
The Site complies with the Children’s Online Privacy Protection Act and all other applicable laws and regulations protecting children’s privacy on the Internet. The Site is not directed to children under the age of 18 and we do not allow persons under 18 years of age to create user accounts. Therefore, except as may be required by law, the Site does not knowingly collect, maintain, or disclose any personal information from children under the age of 18. If you are under the age of 18, please do not: (i) access or use the Site, (ii) create or attempt to create an account on the Site, (iii) sign up for any subscription service, or (iv) buy anything through the Site.
As a parent or guardian you can request that WD remove personal information of your child that was submitted without your consent or by the child misrepresenting his or her age. At your request, we will take reasonable steps to remove such information from our database. All such requests should include the same user name, password, and e-mail address that your child submitted and should be sent to email@example.com.